Booking conditions
These conditions apply to villas at The Glass House. A reservation request is not a binding booking: once availability and the price are confirmed, payment is arranged with the owner or villa manager, and your booking is confirmed when your deposit is received.
These conditions apply to
Seasons and rates
- Seasons, nightly rates and minimum stays vary by villa and are shown on each villa's page. Rates are per villa, per night, in US dollars, including service charge and VAT.
Deposit & payment
- A 50% deposit confirms your stay; the balance is due 60 days (two months) before arrival.
- Payments are generally made by bank transfer to a UK bank account, in GBP.
- Debit or credit card payments can be made via PayPal; an additional processing fee may apply.
Cancellations
- No refunds. If you tell us of a cancellation no later than one month before your arrival date, the amount paid can be used towards a mutually acceptable alternative date of stay.
- If a cancellation is made within one month of arrival, payments are retained by the owner and cannot be used for rescheduling.
- The owners try to be as fair and flexible as possible, within reason.
- Cancellations must be made in writing (email is fine) and take effect from the date we receive them. We strongly recommend comprehensive travel insurance.
Arrival & departure
- Check-in from 15:00; check-out by 11:00. We'll do our best to accommodate flight times.
House rules
- Check-in from 15:00; check-out by 11:00. Earlier arrival or later departure may be possible on request, depending on the length of stay and the groups before and after.
- Electricity is charged at cost plus 5% to encourage responsible use – mostly air conditioning; the living area usually has a through breeze and fans.
What's included
- Bed linen and towels
- 24/7 villa management
- Welcome and entry to the villa by the villa manager
- Breakfast welcome pack on your first morning
- Three baby cots and two high chairs, free of charge
Frequently asked questions
Still have a question?
Our team is happy to help you choose the right villa for your group.
Contact us