Booking conditions
These conditions apply to villas at The Villas, Nai Harn. Submitting a reservation request is not a binding booking — your booking is confirmed once your deposit is received.
Seasons and rates
- Seasons, nightly rates and minimum stays vary by villa and are shown on each villa's page. Rates are per villa, per night, in US dollars, including service charge and VAT.
Deposit & payment
- A 50% deposit confirms your reservation; an invoice with bank details is sent on confirmation.
- The balance is due 30 days before arrival (45 days for stays over Christmas and New Year). Bookings made within 30 days of arrival are paid in full.
- Payments are made by bank transfer, net of all charges. Rates are quoted in US dollars and include 10% service charge and 7% VAT.
- A cash security deposit of 20,000 THB (or USD 600 equivalent) is paid on arrival and returned at check-out after an inventory check.
Cancellations
- More than 90 days before arrival: deposit refunded in full.
- 45–89 days before arrival: 20% of the total rental is non-refundable.
- 30–44 days before arrival: 50% of the total rental is non-refundable.
- 29 days or fewer before arrival: 100% of the total rental is non-refundable.
- Cancellations must be made in writing (email is fine) and take effect from the date we receive them. We strongly recommend comprehensive travel insurance.
Arrival & departure
- Check-in from 15:00; check-out by 12:00. We'll do our best to accommodate flight times.
Security deposit
- 20,000 THB cash (or USD 600 equivalent), paid on arrival and refunded at check-out after an inventory check. It may be offset against extras used during your stay.
House rules
- Check-in from 15:00; check-out by 12:00 noon (extensions on request, usually for a small charge).
- Only the number of guests confirmed in the booking may stay overnight, sleeping in bedrooms only – not on sofas. Unregistered overnight guests are charged 50 USD per person per night.
- No smoking inside the villas; ashtrays are provided for outdoor use. Professional cleaning after indoor smoking is deducted from the security deposit.
- No pets.
- No fireworks, firecrackers or incendiary devices anywhere on the estate – breaches result in loss of deposit and eviction.
- No glass or china on the pool deck; use the melamine and plastic tableware provided.
- Rinse off sand and sun cream before swimming; check the depth and do not dive.
- Switch off the Jacuzzi after use and do not run it continuously.
- Keep air conditioning at around 25°C (never below 23°C) and switch it off when going out; damage from misuse may be charged.
- Do not reset or touch the internet modem – an engineer call-out is charged at 500 THB.
- Return umbrellas to the villa; lost umbrellas are charged at 300 THB each.
- Breakages and damage are deducted from the cash security deposit.
- Park in the villa carport or on estate roads without blocking access to other residences.
- Do not drink tap water; use the drinking water provided.
- Payment on site is in cash only (most currencies accepted) or PayPal; credit cards and cheques are not accepted.
What's included
- Dedicated housekeeper who cleans the villa daily
- Cook/housekeeper on hand 08:30–17:00 to prepare breakfast and lunch (groceries extra)
- Bed linen changed every 3–4 days; bathroom towels every 2–3 days
- Pool cleaning (twice weekly, checked daily during heavy use), gardening and handyman service
- Airport meet-and-greet transfers: one return transfer for 3–4 bedroom villas; two return transfers for 6–9 bedroom villas at full occupancy
- One baby cot and one high chair per villa (more on request, free of charge)
- Free Wi-Fi
- Drinking-water dispensers and an initial supply of mineral water
- Self-service washing machine and tumble dryer
- Short periods of child minding by the housekeeper during the working day
- Gated estate with night-time security guard (19:00–07:00), CCTV and patrols
- Guest relations support available 24 hours
- Pool and beach towels, multi-plug adaptors and umbrellas