Booking conditions
These conditions apply to villas at The Glasshouse Phuket. A reservation request is not a binding booking: once availability and the price are confirmed, payment is arranged with the owner or villa manager, and your booking is confirmed when your deposit is received.
These conditions apply to
Seasons and rates
- Seasons, nightly rates and minimum stays vary by villa and are shown on each villa's page. Rates are per villa, per night, in US dollars, including service charge and VAT.
Deposit & payment
- A 50% deposit confirms your stay; the balance is due 60 days (two months) before arrival.
- Payments are generally made by bank transfer to a UK bank account, in GBP.
- Debit or credit card payments can be made via PayPal; an additional processing fee may apply.
Cancellations
- No refunds. If you tell us of a cancellation no later than one month before your arrival date, the amount paid can be used towards a mutually acceptable alternative date of stay.
- If a cancellation is made within one month of arrival, payments are retained by the owner and cannot be used for rescheduling.
- The owners try to be as fair and flexible as possible, within reason.
- Cancellations must be made in writing (email is fine) and take effect from the date we receive them. We strongly recommend comprehensive travel insurance.
Arrival & departure
- Check-in from 15:00; check-out by 11:00. We'll do our best to accommodate flight times.
Security deposit
- A refundable security deposit is payable before arrival; the owner confirms the amount with your booking., paid on arrival and refunded at check-out after an inventory check. It may be offset against extras used during your stay.
House rules
- Check-in from 15:00; check-out by 11:00. Earlier arrival or later departure may be possible on request, subject to availability and fees.
- Thai law requires every guest to show their passport at check-in.
- No smoking and no pets.
- Registered guests only – no visitors or unregistered people on the property at any time.
- No parties or events without the owner's prior written approval. Stag, hen and bachelor parties, graduation and reunion trips, "boys'" or "girls'" trips, influencer or commercial shoots, company meetings and incentive trips are not accepted.
- Quiet hours are 23:00 to 07:00 – please be considerate of the neighbours.
- Electricity is included up to 300 kWh a day; anything above that is charged at cost, to encourage thoughtful use of air conditioning.
What's included
- Bed linen and towels, with a weekly bed linen change on stays of 7 nights or more
- Daily maid service, including a towel change
- Breakfast service – you pay only for the ingredients
- Beach towels
- High-speed Wi-Fi throughout the villa
- Filtered drinking water on tap
- Electricity up to 300 kWh a day (enough for almost all stays)
- Villa manager on hand daily from 8am to 8pm, with emergency support outside those hours
- Welcome and entry to the villa by the villa manager
- Baby cots and high chairs, free of charge
Frequently asked questions
Still have a question?
Our team is happy to help you choose the right villa for your group.
Contact us