Amazing VillasPhuket

Booking conditions

These conditions apply to villas at The Villas, Nai Harn. Submitting a reservation request is not a binding booking — your booking is confirmed once your deposit is received.

These conditions apply to

Ruby Villa, Crystal Villa, Gemstone Villa, Onyx Villa, Sapphire Villa, Andaman View, Topaz Villa, Villa Maria, Moonstone Villa, Amber Villa, Emerald Villa, Gold Villa, Ivory Villa, Jade Villa, Pearl Villa, Coral Villa, Opal Villa, Sunstone Villa, Diamond View, Turquoise View

Seasons and rates

  • Seasons, nightly rates and minimum stays vary by villa and are shown on each villa's page. Rates are per villa, per night, in US dollars, including service charge and VAT.

Deposit & payment

  • A 50% deposit confirms your reservation; an invoice with bank details is sent on confirmation.
  • The balance is due 30 days before arrival (45 days for stays over Christmas and New Year). Bookings made within 30 days of arrival are paid in full.
  • Payments are made by bank transfer, net of all charges. Rates are quoted in US dollars and include 10% service charge and 7% VAT.
  • A cash security deposit of 20,000 THB (or USD 600 equivalent) is paid on arrival and returned at check-out after an inventory check.

Cancellations

  • More than 90 days before arrival: deposit refunded in full.
  • 45–89 days before arrival: 20% of the total rental is non-refundable.
  • 30–44 days before arrival: 50% of the total rental is non-refundable.
  • 29 days or fewer before arrival: 100% of the total rental is non-refundable.
  • Cancellations must be made in writing (email is fine) and take effect from the date we receive them. We strongly recommend comprehensive travel insurance.

Arrival & departure

  • Check-in from 15:00; check-out by 12:00. We'll do our best to accommodate flight times.

Security deposit

  • 20,000 THB cash (or USD 600 equivalent), paid on arrival and refunded at check-out after an inventory check. It may be offset against extras used during your stay.

House rules

  • Check-in from 15:00; check-out by 12:00 noon (extensions on request, usually for a small charge).
  • Only the number of guests confirmed in the booking may stay overnight, sleeping in bedrooms only – not on sofas. Unregistered overnight guests are charged 50 USD per person per night.
  • No smoking inside the villas; ashtrays are provided for outdoor use. Professional cleaning after indoor smoking is deducted from the security deposit.
  • No pets.
  • No fireworks, firecrackers or incendiary devices anywhere on the estate – breaches result in loss of deposit and eviction.
  • No glass or china on the pool deck; use the melamine and plastic tableware provided.
  • Rinse off sand and sun cream before swimming; check the depth and do not dive.
  • Switch off the Jacuzzi after use and do not run it continuously.
  • Keep air conditioning at around 25°C (never below 23°C) and switch it off when going out; damage from misuse may be charged.
  • Do not reset or touch the internet modem – an engineer call-out is charged at 500 THB.
  • Return umbrellas to the villa; lost umbrellas are charged at 300 THB each.
  • Breakages and damage are deducted from the cash security deposit.
  • Park in the villa carport or on estate roads without blocking access to other residences.
  • Do not drink tap water; use the drinking water provided.
  • Payment on site is in cash only (most currencies accepted) or PayPal; credit cards and cheques are not accepted.

What's included

  • Dedicated housekeeper who cleans the villa daily
  • Cook/housekeeper on hand 08:30–17:00 to prepare breakfast and lunch (groceries extra)
  • Bed linen changed every 3–4 days; bathroom towels every 2–3 days
  • Pool cleaning (twice weekly, checked daily during heavy use), gardening and handyman service
  • Airport meet-and-greet transfers: one return transfer for 3–4 bedroom villas; two return transfers for 6–9 bedroom villas at full occupancy
  • One baby cot and one high chair per villa (more on request, free of charge)
  • Free Wi-Fi
  • Drinking-water dispensers and an initial supply of mineral water
  • Self-service washing machine and tumble dryer
  • Short periods of child minding by the housekeeper during the working day
  • Gated estate with night-time security guard (19:00–07:00), CCTV and patrols
  • Guest relations support available 24 hours
  • Pool and beach towels, multi-plug adaptors and umbrellas

Frequently asked questions

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